Now Hiring: Account Manager
Our team is a team that you'll never want to leave. Our team tenure is the proof in the pudding.
The Ideal Candidate
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success within our sphere of influence. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face, as well as to develop their ongoing marketing strategy. This is a relationship role; our relationships within the company and your relationships with our clients are the most important parts of what we do.
Responsibilities
- You’ll be the primary point of contact for marketing agency clients, primarily in the automotive industry
- Your time will be spent liaising with clients on their monthly and quarterly marketing plans, developing strategy, and working alongside our production team
- Be able to provide recommendations based on performance of marketing campaigns: advertising, SEO, content marketing, etc.
- Be able to explain the strategy behind work completed and work planned; showing value and getting our client partners excited
- Understand the current automotive landscape as it relates to individual clients and their needs
- Ask questions & provide insights on in-house marketing activities, gather information, and become a beacon of trust for our dealership partners
- Be present for incoming client calls, field incoming client questions and support requests alongside team support inbox
- Review monthly client reporting (internally & with clients)
- Set client meeting schedules & attend all client meetings
- Meet with the production team to create client marketing strategies
- Build relationships with clients to understand their personalities and preferences
- Setting up incoming client marketing & website projects in project management software (Asana)
- Understand proprietary client information & maintain confidentiality
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Tech-inclined: be willing and able to learn, understand, and execute changes on our proprietary website technology (training provided)
- Have a basic understanding of web analytics, design, advertising, SEO, and general marketing best practices in order to work alongside our production team
- Be able to surprise and delight clients with customized gifts, insightful messages, and sharing of learning material, etc.
- Present yourself and the company in a professional and integrity-focused manner that represents our core values
- Reports directly to Director of Demand Generation & CEO
Training & Work Tools Provided
We will work with you to onboard you effectively! From day 1, you'll be onboarded in a way that works for you: not all at once with 101 boring videos. It's about setting you and your work style up for success.
This is a team environment where our success is a collective effort. Culture fit matters more than industry experience and we want to ensure that every member of our team sees success in a sustainable way. FlexDealer is a safe and understanding environment that encourages vulnerability and transparency.
A company laptop will be provided, and other assets as required (microphone, etc.).
“The FlexDealer team has been an absolute joy to work with. They are very friendly, easy-going folks who work hard and have your best interest in mind. We continue to be in awe of the company's innovative focus. They are on the leading edge!"
Lynea, D
- Steele Automotive Group, Canada
Results
+ 69%
Google CPC Traffic
(Vernon Toyota)
+ 28%
Organic Users
(Vernon Toyota)
+ 71%
Website Form Completion (Vernon Toyota)
“The FlexDealer team has been an absolute joy to work with. They are very friendly, easy-going folks who work hard and have your best interest in mind. We continue to be in awe of the company's innovative focus. They are on the leading edge!"
Lynea, D
- Steele Automotive Group, Canada
Culture & Finer Details
Come experience a work culture like you've never had before, all alongside a rockstar team of individuals. Are you ready for a change? We can make that happen in an inclusive, fun, and flexible work environment. From gif battles to determining if waffles are better than pancakes, we love to have fun! Your pets are welcome on all team meetings, and may or may not end up with a formal job title themselves. Just sayin'.
Qualifications
- Previous account management and/or marketing experience an asset
- Automotive industry experience an asset but not necessary
- Understanding of business best practices and appropriate autonomy as it relates to client handling methods
- Canadian applicants only at this time, greater Niagara (Ontario) Region preferred
- Willingness and ability to travel for conference attendance (North America)
Additional Assets (not required)
- Google Analytics 4 Certification
- Google Ads Certifications
- Facebook Blueprint
- HubSpot
- Digital Marketer
Benefits & Compensation
- Salary starting at $70,000/year
- Extended health & dental benefits after 90 days
- 100% remote work environment
- Flexible work schedule